Chery launches Trans-national Warranty: Chery Family Care travels with you

• From 2026, Chery owners can access warranty support at any authorised Chery service centre worldwide, regardless of where the vehicle was purchased.
• Customers across Africa can travel, work, or relocate between countries knowing warranty repairs will be honoured wherever Chery has an official presence.
• A new digital warranty management platform standardises service processes, enabling cross-border claims, and ensures access to genuine parts globally.

Chery has officially announced the launch of its Trans-national Warranty Programme, effective from 2026. The new policy will apply to all Chery models across all global markets, removing traditional regional limitations in automotive after-sales service and delivering a truly customer-centric approach: purchase anywhere, warranty everywhere.

Whether travelling abroad, working overseas, or relocating internationally, Chery owners will be able to access professional after-sales support wherever Chery has an authorised presence.

Cross-border service benefits for Africa

Customers in any African market can travel across the continent with confidence, knowing that should they require warranty-related repairs, any country with an established Chery presence will be able to support them.

Global coverage with market-specific terms

The Trans-national Warranty applies to Chery’s full product range and extends to all markets where Chery vehicles are sold. Customers requiring warranty services outside their home market may visit any authorised Chery service centre. Warranty conditions will follow the original warranty agreement signed at the point of purchase, with terms and conditions applied in accordance with the regulations of each market.

Standardised global service processes

To support the programme, Chery has implemented a global digital warranty management system that enables service centres worldwide to access vehicle warranty data, process claims, and coordinate the supply of genuine parts across borders. This system ensures unified service standards and streamlined workflows throughout Chery’s global network, improving efficiency from fault diagnosis through to repair completion.

From product export to service globalisation

Since the launch of the Chery Family Care service brand in 2025, Chery has remained committed to a customer-first philosophy, continuously strengthening and refining its global service network. Through standardised and regulated after-sales support, Chery delivers more convenient and professional service experiences to vehicle owners worldwide. Looking ahead, Chery will continue to enhance its service systems to provide reliable and long-term protection for customers around the globe.

“This Trans-national Warranty Programme is a major step forward for customer confidence and mobility,” said Floris du Toit, [1] Aftersales Director at Chery South Africa. “For South African customers, it means true freedom of movement (whether travelling across Africa or relocating abroad), with the reassurance that Chery’s after-sales support travels with them. It reflects our commitment to putting customers first and delivering world-class ownership experiences without borders.”